Sellers want to maintain their reputations, so they’re happy to resolve issues quickly. If your item hasn’t arrived, or isn’t as described, let the seller know.
If, after a few days, you’re not happy with the seller’s resolution, we’re here to help. Just go to the Resolution Center and let us know.
You’ll hear from us within 48 hours. If you haven’t received your item, or the item is not as described, we’ll refund your purchase price plus original shipping.
Covers your purchase price plus original shipping on virtually all items.
Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back.
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility.
No. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com.
It does not apply to websites other than www.ebay.com like eBay Wholesale Deals.
Read the complete details about the eBay Money Back Guarantee.
If there’s a problem, let the seller know via the Resolution Center by the time you should have received your item. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. After contacting the seller, it's up to you whether you want eBay to step in. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item.
If you haven’t received an item, we usually refund your money immediately via PayPal. If you received an item that wasn’t as described, we’ll typically help you return it to the seller first and then refund you. In the few cases where we don’t issue full refunds, it’s usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it.
If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply.
